Frequently Asked
Questions

Every timepiece undergoes a rigorous multi-point authentication process. We follow a strict set of benchmarks to verify originality — from serial numbers and case engravings to movement calibre inspection. Our trained technicians thoroughly examine each watch to ensure it meets our exacting standards before it enters our inventory. Learn more on our authentication page.

In the unlikely event that a watch purchased from us is proven to be inauthentic, we provide a full refund upon return of the item in its original condition. We stand behind every piece we sell with complete confidence.

Once you find a watch in our inventory that interests you, simply reach out to us via WhatsApp or our contact form to express your interest. From there, we arrange a private viewing — either at our office or at a mutually agreed location — where you can inspect the timepiece in person before making a decision.

We accept cash, bank transfer, and cryptocurrency. Payment details and preferences are discussed and agreed upon during the transaction process.

Absolutely. We strongly encourage in-person viewings. You can book a private appointment to inspect the watch, try it on, and verify everything to your satisfaction before committing.

We offer global delivery via fully insured, tracked shipping services. We ship to most countries worldwide.

Shipping timelines depend on the destination city and country. We will provide you with an estimated delivery window and tracking information once your order has been dispatched.

Yes, we do acquire watches from private sellers. If you have a timepiece that aligns with what we are currently looking for, we are happy to discuss a purchase. All terms and pricing are agreed upon mutually between both parties.

Trade-ins are considered on a case-by-case basis. If your watch meets our requirements and standards, we are open to facilitating a trade. Reach out to us to discuss the details.

Due to the nature of luxury goods and the bespoke advisory process involved, all sales are considered final. Returns may be accepted at our sole discretion within 48 hours of delivery, provided the watch is returned in its original, unworn condition with all accompanying documentation. Please refer to our Terms & Conditions for full details.

Luxury Wrists By IJ offers a curated alternative to high-markup watch boutiques by operating a lean private office model. We physically own or directly source every timepiece, ensuring complete control over watch quality and provenance. Every acquisition includes a multi-point verification process, transparent condition reports, and bespoke, one-to-one consultation.

We do not provide our own warranty on pre-owned watches. However, if a watch is brand new, it comes with the manufacturer's original warranty. We ensure that all warranty documentation, where applicable, is included with your purchase.

While our core focus is authenticated pre-owned luxury timepieces, we do sell brand new watches as well. Our inventory is curated to include the finest pieces regardless of whether they are new or pre-owned.

Payment arrangements can be discussed during your private consultation. We are happy to explore options that work for both parties on a case-by-case basis.

You can reach out to us directly on WhatsApp or fill in the contact form on our website, and we will arrange a private viewing at your convenience.

We are planning to introduce servicing capabilities in the near future. In the meantime, we can connect you with certified master watchmakers and trusted service partners who can assist with repairs and maintenance.